How to make a booking:
Confidence Pods and Group swims can be booked via my calendar: Book Here
For private sessions or bespoke groups please email me so we can find a date and session that suits you: swimoutdoors@gmail.com
For more information please see the FAQ's and Safety sections below. At the bottom of this page are the Booking Terms and Conditions.
I will look forward to swimming with you
FAQ's:
Further Safety Considerations:
Don't drink alcohol before your swim. Consider not having any the night before too.
Make sure you have all your kit. I have a few things to lend out, but you will need your own basics.
Make sure you have a good meal a few hours before your swim.
If you have any mobility difficulties please let me know, a few of my swims require you to walk, climb over large rocks and over uneven surfaces. I can advise you if you share this information with me.
If you have not slept very well or feel unwell please tell me.
Please don't come swimming if you have flu, covid or any other infections disease.
Swimming in cold, wild water can be dangerous. You must follow my instructions, especially when its time to get out. If I ask you to get out and you refuse I will encourage you a 2nd time. If you dont get out on this 2nd prompt you will no longer be included in the rest of the session and I will no longer hold a duty of care over your safety.
Please dont bring anyone else or any pets to the session.
Swim Outdoors with Lucy Booking Terms and Conditions
What I offer:
I offer a range of Open Water Swimming coaching and experience. I am a qualified Open Water Coach and as such I am insured via my qualification and membership of the STA. I hold first aid qualifications and the STA Safety Training Award. I am qualified to coach in areas of my experience - this includes lake, reservoir, sea and river swimming and dipping, event and stroke improvement and mucking about in rivers and waterfalls. I am not a triathlon coach or have the experience to coach or train elite swimmers. I can signpost you if that is what you are after.
I have significant experience of working within targeted services and training others around Mental Health and Safeguarding. I continue to learn about how Blue Spaces and nature calm our minds and bodies and can share this information with you.
I have a particular interest in the cycles of nature, the moon and the wheel of the year. Some of my sessions will include information or discussion about these topics. I try to ensure I advertise sessions according to their content.
Safety is my highest priority, therefore I will always put your safety and wellbeing first.
Joint working:
From time to time I work in partnership with another practitioner or host activity based at a facility of retreat.
I will be responsible for you comfort throughout the event, but when someone else is leading a "session" or section of the event they will be responsible for your safety.
Similarly if I am using a venue or facility the responsibility for the safety and security of the venue sits with them. I always endeavour to explain this as part of the session introduction to manage expectations.
I will also make sure that booking conditions for these events are aligned to those stated below.
Booking Information:
I use a number of online tools to help streamline your booking process. Squarespace Scheduling allows you to see my booking calendar, and Stripe is used to take payment.
Refunds will be provided minus the booking charge (1.4% and 20 pence). This is an automatic booking fee taken by Stripe against your original payment.
Refunds or Cancellations:
Cancellations made by you:
Cancellations can be made in writing, and a full refund will be given with 14 days notice.
Bespoke sessions can be rescheduled with over 1 weeks notice of the arranged date and time, but will not be refunded.
Confidence Pod and Individuals booking in pre arranged group sessions can transfer to another similar session if you provide 1 weeks notice, or you will be given a voucher of the same price towards a future swim.
If you fail to turn up or cancel a session with less than 7 days notice you will not be refunded.
If you have booked using a voucher the same conditions apply as above.
If you cancel and we can fill your place I will provide you with a refund at my discretion. Please note that its not always possible to advertise and administer last minute bookings due to other commitments.
Cancellations made by me:
I reserve the right to cancel a session, and will only do so in extreme circumstances. I will try to give you at least 24 hours notice and discuss alternative options with you. If you are not satisfied with any of the options I will refund you.
Events outside of our control:
Sessions require a degree of flexibility due to weather and other conditions that could affect safety. Your safety is my priority. I reserve the right to make reasonable changes to the session to allow it to continue at the agreed time and date. This may mean a change of venue. You will not be eligible for a refund if a reasonable alternative has been offered.
If the session is cancelled I will endeavour to transfer your booking to another date, or refund you on request.
Other terms and conditions:
Please arrive promptly for your session. You will be given a time and exact location using www.what3words.com
If you are late to a session I may not be able to make up the time due to other clients or commitments.
Any water phobia issues must be discussed in writing before your session.
If you are not able to swim in deep water you must share this, you will not be able to join a group or pod session if you want to be able to stand up at all times.
If we are using a venue where a charge is made for entry, you will be required to pay this yourself before your session.
As a Swimming Coach I have the right to bring the session to a close if the safety of myself, those taking part or others is compromised.
Declaration:
When you submit your booking information you will be asked to agree to these terms and conditions. You are also being asked to agree to the following statements:
I am in good health and I meet the requirement of being able to swim, and meet any further requirements as listed on the session information page.
I am over 18.
When I take part in the booked session I will recognise the risks associated with open water swimming, and will take responsibility for myself during and after the session.
I have read and understand the Safety Considerations.
Declaration and terms for parents swimming with under 18's. Bespoke sessions only.
Sessions which include children will be discussed with a parent or guardian prior to the session. Sessions for families with children over 11 years old can take place with the full consent of parents or guardians so long as:
- A parent or guardian is taking part in the session alongside their child / children.
- 1 parent can support 1 or 2 children in the session.
- The children are strong swimmers and want to swim in Open Water, and are aware that the water will be cold.
- The parent supports the coach to communicate effectively with the children, disclosing any concerns prior to the session
- The parent is responsible for their children within the session at all times.
- Any health, behavioural, communication or other difficulties are shared with the coach prior to the session.
As a Coach I have the right to bring the session to a close if the safety of myself, those taking part or others is compromised.